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We reserve the right to
cancel classes due to low registration or extreme instances of dangerous
weather. We reserve the right to cancel your sailing class as late as 24
hours before class time and date. Refunds will be issued if we cancel for those reasons
or reasons stated below .
We also reserve the right to reschedule events due to foul weather in instances
of no wind/excessive heat or excessive rain that would make the event
uncomfortable for attendees who are expecting to enjoy the event they paid for.
In this situation we will reschedule the event within the current season.
If you are unable to attend the rescheduled event during the current season we will issue a refund
at the end of the season, otherwise you will be
offered a similar or the same event on various dates throughout the season. We
offer a wide variety of events so you may transfer your payment to another class
or event if we must reschedule. We can't control the weather and hope you
realize that we do the best we can to accommodate all. We want to sail
with you and enjoy our time on the water!
No Refunds are issued
(exceptions noted below). Once you have secured
your class or appointment time, we keep that spot for you and turn away all
other clients who request it.
In order for us to be able to put your spot back on the market and offer it to
other clients,
we need the following:
FOR LESSONS, WORKSHOPS OR CLINICS:
A minimum of
1 week notice from you in the event of cancellation. If you do not give
appropriate notice, you will not receive a refund or another appointment.
If you DO give us at least 1 week notice, you will incur no monetary penalty for
canceling, and you will be able to *reschedule your appointment without having to
pay again. Otherwise, the cancellation fee is 50% of the cost of the
lesson, workshop or clinic, for each person.
FOR 2 TO 5 DAY CLASSES:
Prior to 4 weeks of your course start date you may
either transfer to another course start date during the same sailing season or
pay a $200 cancellation fee for courses. Within 4 weeks of course start date no
refunds are issued. If you want to reschedule to another class we will
allow you to change classes if minimum number of students are registered for the
original class and if there is room in another class for you. By submitting the registration form you agree to the
cancellation terms.
FOR CHARTERS:
Cancellation for
charters must be given 1 week in advance of charter date. Customers who do
not give one week notice will pay 50% the charter total as a cancellation fee.
Refunds will be issued if you cancel less than one week before charter.
Rescheduling: If you reschedule at least one week before charter you will
pay no fee, less than one week: $50 change fee. We reserve the right
to cancel charters due to inclement weather and/or charters that do not meet
minimum passenger requirements (2 minimum for charter) and we will refund
payment.
If you give less than the notice stated in the above terms, you are financially responsible for the
appointment/class, and will not be able to reschedule without paying for another
appointment/class.
All cancellations must be stated via telephone
(***DO NOT rely on email for cancellation***)
or snail mail (delivered in time stated above, before class time). We can be
reached by the following:
Phone: 607-592-0316
Mail: Art of Renewal, 12 Deputron Hollow
Rd., Brooktondale, NY 14817
If you cannot reach us in person or by phone, you can leave a detailed voicemail with
your full name, date, time and details. We will confirm receipt of your message
immediately. If you do not hear from us, please contact us again to
confirm. If you would
like your cancellation to be documented you can ALSO send an email noting the
course/lesson date and time for which you were originally scheduled. EMAIL
ONLY IS NOT AN ACCEPTABLE FORM OF CANCELLATION NOTICE, but only a secondary form
of a documented cancellation.
We apologize for having to take such a hard stand on the refund/cancellation policy,
but the weather is unpredictable and sometimes ruins what we've set out to
do....and also because some people are unfortunately very flaky and make appointments that they
don't take seriously. For those of you who have graciously accepted and
understood the terms of the original policy stating that "No refunds are issued,
only rescheduling" please understand this was not meant for you and thank you
for adhering to our policies without complaint.
Thanks for your understanding and courtesy!
Your class or lesson
registration will not be complete unless you agree to these terms. By
completing registration you agree that you've read and understand our
cancellation policy.
POSTED MAY 22, 2003
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